Customer Service Advisor - UK desk WFH

  • Job Reference: VACWFH5
  • Date Posted: 25 November 2021
  • Recruiter: EXEC Search
  • Location: Dublin, County Dublin
  • Remote Working: 100% remote working possible
  • Salary: €21,500 to €23,000
  • Sector: Call Centre / Customer Service
  • Job Type: Contract
  • Contact: Mulltilingual Team
  • Telephone: 01 5394600

Job Description

Role: Customer service representative – UK Market

Contract: until end of Jan 2022 (with view to extension) REMOTE

Salary: pro rata of €21.5K p/a + bonus

Work hrs: rotating shifts, Mon – Sun (5 days)

Duties and Responsibilities

  • Identify and respond to the needs of customers by resolving queries via appropriate phone and email.
  • Escalating inquiries to the appropriate team, when necessary
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Ensure that that the Team Supervisor  is kept informed of all relevant customer service, quality or system issues
  • Undertake additional tasks as delegated by the Team SV

Qualifications & Experience

  • Excellent telephone manner
  • Proven experience within an order processing and customer-focused role
  • Confident in dealing with customers, with good interpersonal and communication skills
  • Strong IT skills (Microsoft Word, Excel, Outlook)
  • Good attention to detail and to be accurate in detailed tasks