Customer Service Agent - French speaking desk

  • Job Reference: VACFR111
  • Date Posted: 5 January 2024
  • Recruiter: EXEC Search
  • Location: Limerick, County Limerick
  • Salary: €27,000
  • Bonus/Benefits: + bonus + benefits
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Contact: Mulltilingual Team
  • Telephone: 01 5394600

Job Description

Role: Customer service agent

Salary: €27K p/a + bonus + benefits (AL, healthcare insurance, free car park) 

Relocation: up to €1450

Location: Limerick

Requirements:

  • Fluent French and English
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred

Responsibilities:

  • Assist customers by telephone and email
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle service inquiries
  • Set up new customer accounts
  • Keep records of customer interactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process