Customer service agent - Spanish speaking market

  • Job Reference: VACDMIES
  • Date Posted: 2 September 2021
  • Recruiter: EXEC Search
  • Location: Limerick, County Limerick
  • Salary: €25,000
  • Bonus/Benefits: benefits + relocation
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Contact: Mulltilingual Team
  • Telephone: 01 5394600

Job Description

Role: Customer service agent

Salary: €25K p/a + benefits (AL, healthcare insurance, free car park) 

Relocation: up to €1200

Location: Limerick, (Remote / wfh during the pandemic period)

Requirements:

  • Fluent Spanish and English
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred

 

Responsibilities:

  • Assist customers either by telephone and email
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle service inquiries
  • Set up new customer accounts
  • Keep records of customer interactions
  • Record details of inquiries, comments, and complaints
  • Record details of actions taken
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process