Customer service French market - contract - remote

  • Job Reference: VACFRWFH
  • Date Posted: 25 May 2022
  • Recruiter: EXEC Search
  • Location: Limerick, County Limerick
  • Remote Working: 100% remote working possible
  • Salary: €2,333 Per Month
  • Sector: Call Centre / Customer Service
  • Job Type: Contract
  • Contact: Mulltilingual Team
  • Telephone: 01 5394600

Job Description

Duties:

  • Manage a high volume of emails, occasionally calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies

 

Requirements and skills

  • Fluent French and English
  • Proven customer support experience or experience as a Client Service Representative
  • Familiarity with CRM systems and practices
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

 

What’s on offer: 

Salary: pro rata of €28K p/a 

 

This is a short-term contract that may lead to a contract ext or permanent role.

 

Location: Ireland (Remote)