Duties:
- Manage a high volume of emails, occasionally calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
Requirements and skills
- Fluent French and English
- Proven customer support experience or experience as a Client Service Representative
- Familiarity with CRM systems and practices
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
What’s on offer:
Salary: pro rata of €28K p/a
This is a short-term contract that may lead to a contract ext or permanent role.
Location: Ireland (Remote)