Customer service Italian market - Limerick

  • Job Reference: VACFRWFH22
  • Date Posted: 21 June 2022
  • Recruiter: EXEC Search
  • Location: Limerick, County Limerick
  • Remote Working: Some remote working possible
  • Salary: €28,000
  • Bonus/Benefits: benefits + relocation
  • Sector: Call Centre / Customer Service
  • Job Type: Contract
  • Contact: Mulltilingual Team
  • Telephone: 01 5394600

Job Description

Duties:

  • Manage a high volume of emails, occasionally calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies

 

Requirements and skills

  • Fluent Italian and English
  • Proven customer support experience or experience as a Client Service Representative
  • Familiarity with CRM systems and practices
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

 

What’s on offer: 

Salary: €28K p/a 

Benefits:

  • Private healthcare, pension (after 6 months)
  • AL
  • Onsite parking
  • Subsidized canteen
  • Onsite gym

Work model: Hybrid (min 1 day per week onsite)

Relocation: 2 weeks accommodation