Customer Service Representative

  • Job Reference: VACCSDUB2
  • Date Posted: 24 September 2021
  • Recruiter: EXEC Search
  • Location: Dublin, County Dublin
  • Salary: €30,000
  • Bonus/Benefits: benefits
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Contact: Mulltilingual Team
  • Telephone: 01 5394600

Job Description

Role: Customer service representative

Salary: €30K p/a + benefits (AL, training, private pension contribution)

Location: Dublin South 

Main tasks:

  • Manage high volume of incoming phone calls / emails  / chats
  • Communicate and coordinate with colleagues as necessary
  • Respond to and resolve customer enquiries in a professional and timely manner
  • Meet personal and team targets and call handling quotas
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Ensure customer satisfaction and provide professional customer support
  • Identify any potential areas of improvement and highlight to your line manager

Requirements:

  • Strong phone contact handling skills and active listening
  • Ability to work as part of a team, support colleagues and promote excellent team spirit
  • Excellent communication skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Strong communication skills
  • Fluent English