We are currently recruiting for a global leader looking for a bilingual professional to join their team. This isn't just a standard support desk; it’s a high-impact role where you will manage premium accounts and play a key part in coordinating high-value commercial contracts. With a 4-day work-from-home model, this is a fantastic opportunity to balance a rewarding career with great lifestyle flexibility.
Responsibilities:
- Interact with customers via phone and email to provide expert assistance, address inquiries, and proactively follow up to exceed expectations.
- Listen actively to client needs, providing tailored product recommendations and solutions.
- Coordinate the end-to-end preparation of formal business proposals and contract bids, ensuring 100% accuracy and meeting strict deadlines.
- Process high-volume orders and returns efficiently using CRM and internal systems.
- Identify new business opportunities by monitoring sector-specific procurement notices.
- Partner with Finance, Logistics, and Sales teams to resolve complex issues and ensure seamless service delivery.
Requirements:
- Fluency in Dutch and English (essential).
- Proven customer service experience in a fast-paced or corporate environment.
- Exceptional attention to detail—especially when managing documentation and data.
- Strong problem-solving skills and the ability to think quickly on your feet.
- A positive, customer-centric attitude and proficiency in MS Office/CRM tools.
- High school diploma or equivalent.
What's on offer:
- Salary: €35K p/a + performance-related Bonus.
- Work Model: Hybrid (1 day per week onsite, 4 days WFH).
- Relocation: Up to 2 weeks accommodation provided.
- Schedule: Mon – Fri (Standard Office Hours).
Full Benefits Suite:
- Private Pension & Life Assurance.
- Private Health Insurance.
- Educational Assistance (Career Development).
- Onsite Gym & Subsidised Canteen.
- Free Car Parking & Active Sports/Social Club.