Customer service representative - German speaking market

  • Job Reference: VACDACHBARC1
  • Date Posted: 7 October 2021
  • Recruiter: EXEC Search
  • Location: Barcelona, Catalonia
  • Salary: €20,000
  • Bonus/Benefits: bonus + benefits
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Contact: Mulltilingual Team
  • Telephone: 01 5394600

Job Description

Customer service representative – German speaking market

Industry: Tourism

Location: Barcelona (Barceloneta), Spain

Salary: up to €20K p/a + bonus  

Benefits:

  • Meal vouchers
  • Healthcare insurance
  • Half day off on your birthday
  • Gym membership discount
  • Company employee discount

Work hrs: Monday to Thursday from 9am to 2pm and from 3pm to 6:30 pm and Friday from 9am to 3pm.

Duties:

  • Provide excellent service to both: the company customers and partners (hotels)
  • Assist the company customers and partners with any queries they have and solve reported issues via phone calls and emails
  • Provide internal feedback and collaborate with other teams to improve customer experience
  • Provide CS training to new colleagues
  • Assist customers with registration or account creation
  • Escalate inquiries to the appropriate team, when necessary
  • Follow the company process accurately and efficiently

Requirements:

  • Fluent German and English
  • No experience required as full training is provided