Customer service specialist DACH REMOTE

  • Job Reference: DM 000DACH2
  • Date Posted: 17 November 2020
  • Recruiter: EXEC Search
  • Location: Dublin, County Dublin
  • Salary: €28,000 to €35,000
  • Bonus/Benefits: benefits
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Contact: Mulltilingual Team
  • Telephone: 01 5394600

Job Description

Role: Customer service specialist – DACH (German speaking desk) 

Location: Ireland (WFH) 

Salary: DOE (up to €35K p/a)

Work hrs: Monday - Friday or Sunday - Thursday 

Benefits: Healthcare, private pension contribution, free canteen, 25 days AL, ESO, Laptop

Requirements:

  • Fluent German and English
  • Previous customer service experience
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Excellent communication skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Appropriate remote work set-up with high-speed internet connection (while working remotely)

Responsibilities:

  • Build and maintain strong relationships with company clients
  • Maintaining a positive and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels (email, phone, chat)
  • Handle customer complaints, provide appropriate solutions and alternatives
  • Follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Communicating and coordinating with colleagues as necessary