Role: Customer service - Turkish Speaking desk (Digital marketing services)
Location: Dublin, Ireland
Salary: €27200 p/a + bonus + benefits
Responsibilities:
- Assist customers via phone, chat and email
- Provide efficient troubleshooting
- Escalate inquiries to the appropriate team, when necessary
- Upsell / Cross-sell additional products to existing clients
- Help clients with account optimization
- Handle complaints, provide appropriate solutions and alternatives within the time limits
- Meet deadlines
Required experience / skills:
- Excellent interpersonal and active listening skills
- Fluent English and Turkish
- Excellent interpersonal and active listening skills
- Clear communication skills and a strong command of the English language
- Strong attention to detail
- Walid work authorization for Ireland