Customer Support Agent - German speaking desk

  • Job Reference: VACDMMAL1212
  • Date Posted: 16 May 2024
  • Recruiter: EXEC Search
  • Location: Lija, Central Region
  • Salary: On Application
  • Bonus/Benefits: bonus + relocation
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Contact: Mulltilingual Team
  • Telephone: 01 5394600

Job Description

We are looking for a highly motivated and customer-oriented individual to join our client's team as a Customer Support Agent assigned to a German speaking desk. In this role, you will have the opportunity to work with a diverse customer base, providing assistance through email and chat.

 

Responsibilities

  • Handle incoming customer inquiries and provide accurate and timely responses
  • Troubleshoot and resolve customer issues, escalating to the appropriate team members when necessary
  • Maintain detailed and accurate records of customer interactions and transactions
  • Collaborate with cross-functional teams to improve customer experience and resolve complex problems
  • Identify and escalate trends or patterns in customer issues to the management team
  • Keep up-to-date with industry developments to provide effective support

 

Requirements

  • Fluency in German and English, both written and spoken
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and the ability to handle difficult customers
  • Interest in iGaming is a big PLUS
  • Strong organizational and time management skills
  • Ability to work independently and as part of a team
  • Flexibility to work in shifts and on weekends, as required

 

What’s on offer:

  • Salary starts from €24000 p/a (DOE) + bonus  
  • Gym membership allowance
  • Healthcare Insurance
  • Sport and social club

 

Relocation package available: Reimbursement of the cost of the flight to Malta + up to 2 weeks accommodation.

 

Work model: Onsite