Desktop Support Technician

  • Job Reference: VACDMIT01
  • Date Posted: 21 June 2021
  • Recruiter: EXEC Search
  • Location: Dublin, County Dublin
  • Salary: €40,000 to €45,000
  • Bonus/Benefits: + benefits
  • Sector: I.T. & Communications
  • Job Type: Permanent
  • Contact: Mulltilingual Team
  • Telephone: 01 5394600

Job Description

Role: Desktop Support Technician

Location: Dublin (temporarily remote)

Salary: up to  €45K p/a DOE + benefits

Company: Multination, Global,

Main tasks (not limited to):

  • Virtual desktop troubleshooting
  • Assisting company employees with technical support (desktop computers, laptops, printers, hardware setup and configurations)
  • Training staff on use of software and hardware.
  • Performing upgrades on systems when required
  • Working closely with procurement department regarding the purchase of any new hardware and software.
  • Assisting  in maintaining LAN/WAN and telecom systems.
  • Maintaining, controlling and deploying all software licenses server

Requirements:

  • Microsoft Certified Desktop Technician certification
  • Proven experience within IT support: min 2 years (L1 & L2)
  • Strong communication skills (Fluent English)
  • Experience working with ticket management systems (e.g., ServiceNow), remote support tools, and software distribution systems.
  • Solid working knowledge of current IT technologies across a wide variety of areas.
  • Knowledge of infrastructure technology including networking, desktop operating systems, network printers, and VoIP phones (Avaya preferred).
  • Knowledge of Microsoft Windows 2010, Wi-Fi troubleshooting, Office 365 Suite, and basic networking.
  • Familiarity with ChromeOS
  • ITIL Foundations v3 certification desired