Dutch speaking Customer service agent

  • Job Reference: VAC-Dutch
  • Date Posted: 27 May 2020
  • Recruiter: EXEC Search
  • Location: Dublin, County Dublin
  • Salary: €25,000 to €27,000
  • Bonus/Benefits: benefits + relocation
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Contact: Lingo Recruitment
  • Telephone: .

Job Description

Dutch speaking Customer service agent

Salary: €24800K + bonus (€3500 in total within first 21 months)

Benefits: pension, Education assistance , disability benefit, Employee discounts, bike to work scheme, annual leave, maternity / paternity leave, subsidized healthcare

Relocation package: YES

Work hrs: Mon – Fri

Main tasks:

  • Respond to customer’s emails
  • Assisting customers over the phone in a timely and professional manner.
  • Management and resolve customer complaints
  • Research, identify, and resolve customer complaints using applicable systems
  • Transfers calls to appropriate departments when required
  • Document all call information according to standard operating procedures
  • Follow up customer calls where necessary
  • Complete call logs and reports
  • Administrative tasks
  • Other duties as assigned

Requirements:

  • Fluent Dutch and English
  • Previous customer service experience is a big plus however the candidate with no customer service background will also be considered as full training is provided
  • Good IT skills