Responsibilities:
- Interact with customers via phone, email to provide assistance and address their inquiries and concerns
- Listen actively to customers' needs and provide appropriate solutions or recommendations
- Maintain a high level of knowledge about the company's products, services, and promotions to effectively assist customers
- Process customer orders, returns, and exchanges accurately and efficiently
- Collaborate with other departments to resolve complex customer issues and escalate when necessary
- Build and maintain strong and positive relationships with customers, ensuring their continued satisfaction and loyalty
- Proactively follow up with customers to ensure their needs are met and expectations are exceeded
Requirements:
- High school diploma or equivalent
- Proven customer service experience in a fast-paced environment
- Excellent communication skills, both verbal and written
- Fluent in English and Dutch
- Empathy and the ability to understand and address customers' needs and concerns
- Strong problem-solving skills and the ability to think quickly on your feet
- A positive and friendly attitude, with a customer-centric approach
- Proficiency in Microsoft Office and customer relationship management (CRM) tools
What's on offer:
Salary: €30K p/a + performance related Bonus
Relocation package: up to 2 weeks accommodation
Work model: Hybrid (1 day per week onsite, 4 days WFH)
Benefits:
- Private pension scheme
- Private Health Insurance cover
- Life Assurance
- Educational Assistance
- Onsite Gym
- Free car park
- Subsidised canteen
- Sports & Social club
Work hrs: Mon - Fri (office hrs)