French speaking Customer Service Representative

  • Job Reference: VACDMFRL2
  • Date Posted: 16 May 2024
  • Recruiter: EXEC Search
  • Location: Limerick, County Limerick
  • Salary: €30,000
  • Bonus/Benefits: bonus + benefits + relocation
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Contact: Mulltilingual Team
  • Telephone: 01 5394600

Job Description

Role: French speaking Customer Service Representative

 

As a customer service representative, you will be the first point of contact for our client's customers, providing them with exceptional service and resolving any inquiries or concerns they may have.

 

Responsibilities:

  • Interact with customers via phone, email to provide assistance and address their inquiries and concerns
  • Listen actively to customers' needs and provide appropriate solutions or recommendations
  • Maintain a high level of knowledge about our products, services, and promotions to effectively assist customers
  • Process customer orders, returns, and exchanges accurately and efficiently
  • Collaborate with other departments to resolve complex customer issues and escalate when necessary
  • Build and maintain strong and positive relationships with customers, ensuring their continued satisfaction and loyalty
  • Proactively follow up with customers to ensure their needs are met and expectations are exceeded

 

Requirements:

  • High school diploma or equivalent
  • Proven customer service experience in a fast-paced environment
  • Excellent communication skills, both verbal and written
  • Fluent in English and French
  • Empathy and the ability to understand and address customers' needs and concerns
  • Strong problem-solving skills and the ability to think quickly on your feet
  • A positive and friendly attitude, with a customer-centric approach
  • Proficiency in Microsoft Office and customer relationship management (CRM) tools

 

What's on offer:

Salary: €30K p/a + performance related Bonus

Relocation package: 2 weeks accommodation

Work model: Hybrid

 

Benefits:

  • Private pension scheme
  • Private Health Insurance cover
  • Life Assurance
  • Educational Assistance
  • Onsite Gym
  • Free car park
  • Subsidised canteen
  • Sports & Social club

 

Work hrs: Mon - Fri (office hrs)