French speaking Customer Support Agent

  • Job Reference: VACDMFRPLWFH1
  • Date Posted: 18 April 2024
  • Recruiter: EXEC Search
  • Location: Warsaw, Mazowieckie
  • Remote Working: 100% remote working possible
  • Salary: On Application
  • Sector: Banking & Financial Services
  • Job Type: Permanent
  • Contact: Mulltilingual Team
  • Telephone: 01 5394600

Job Description

We are seeking a French speaking Customer Support Agent to join our client's team in the Financial Services industry in Poland. This is a fully REMOTE / WFH role, from Poland.

As a trusted point of contact, you will assist customers with their inquiries, provide product information, and resolve any issues they may encounter. With your friendly and customer-focused approach, you will play a pivotal role in maintaining the company's reputation for delivering top-notch service.



  • Respond to customer inquiries in a timely and professional manner via phone, email, and live chat
  • Provide accurate and helpful product information to customers
  • Assisting customers with online account setup and navigation
  • Identify and escalate priority issues to the appropriate team members
  • Resolve customer complaints and concerns with patience and empathy
  • Maintain accurate and detailed customer interaction records
  • Participate in ongoing training to stay up-to-date with product knowledge and industry trends



  • Fluency in French and English
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Ability to multitask and prioritize tasks effectively
  • Detail-oriented and highly organized
  • Flexibility to work different shifts