German Customer Service Representative in Dublin, Ireland

  • Job Reference: 007
  • Date Posted: 14 October 2020
  • Recruiter: EXEC Search
  • Location: Dublin, County Dublin
  • Salary: €26,500 to €28,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Contact: Mulltilingual Team
  • Telephone: 01 5394600

Job Description

Role:               German Customer Service Representative in Dublin, Ireland

Location:         Dublin

Salary:             €24800K base + bonus (€26.5 K p/a) + relocation package of up to €800

Benefits:          Pension, education assistance, disability benefit, employee discounts, bike to work scheme, annual leave, maternity / paternity leave, subsidized healthcare

Work hours: Mon – Fri

 

Your daily responsibilities:

  • Respond to customer’s emails
  • Assisting customers over the phone in a timely and professional manner.
  • Management and resolve customer complaints
  • Research, identify, and resolve customer complaints using applicable systems
  • Transfers calls to appropriate departments when required
  • Document all call information according to standard operating procedures
  • Follow up customer calls where necessary
  • Complete call logs and reports
  • Administrative tasks
  • Other duties as assigned

Requirements:

- Native level of German and fluent English
- Previous customer service experience is a big plus however candidates with no customer service background will also be considered as full training is provided
- Good IT skills