German desk - CS Representative - Hybrid - Relocation on offer

  • Job Reference: VACDACHDUB
  • Date Posted: 18 July 2022
  • Recruiter: EXEC Search
  • Location: Dublin, County Dublin
  • Remote Working: Some remote working possible
  • Salary: €33,250 to €34,355
  • Bonus/Benefits: relocation + benefits
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Contact: Mulltilingual Team
  • Telephone: 01 5394600

Job Description

Role: Customer service representative - DACH 

Salary: €33250K p/a + bonus (2% flexi  bonus: €650 + €455 annual bonus)

Relocation package: up to €800 

Location: Dublin 24

Work model: min 1 week onsite / 3 weeks remote, every month. Please note that the training takes place onsite (1st month).  

Benefits:

  • Pension plan (Employer contribution)
  • Disability benefit 
  • Bike to Work Scheme
  • Education reimbursement policy
  • Paid annual leave
  • Part paid maternity leave
  • Part paid paternity leave
  • Carer’s Leave
  • Study leave

 

Main tasks: 

  • Manage high volume of incoming phone calls / emails / chats
  • Communicate and coordinate with colleagues as necessary
  • Respond to and resolve customer inquiries in a professional and timely manner
  • Meet personal and team targets and call handling quotas
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Ensure customer satisfaction and provide professional customer support
  • Identify any potential areas of improvement and highlight them to your line manager

 

Requirements:

  • Excellent numeracy skills
  • Good written and verbal communication skills
  • Able to keep calm under pressure and a diplomatic but firm manner
  • Proficient data entry and processing skills
  • Basic knowledge of MS Excel 
  • Fluent English and German