Role: German-speaking Customer Relationship Specialist
Location: Düsseldorf, Germany.
The company offers a competitive salary, great benefits and a generous relocation package (if you are relocating from outside of Germany). This is a great opportunity for a career-driven individual wishing to join a well-known brand.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Resolve customer queries via phone, email, mail or social media
- Liaise with other departments as necessary
- Any other tasks as required
- High school diploma or equivalent; college degree preferred
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Native level of German and min advanced level of English
The roles are remote initially and office based when the pandemic ends or it is safe to travel to work (as per German Government guidelines).