German - speaking customer service agent

  • Job Reference: VACDubCSDACH1
  • Date Posted: 13 May 2024
  • Recruiter: EXEC Search
  • Location: Dublin, County Dublin
  • Salary: €34,200 to €35,000
  • Bonus/Benefits: benefits + relocation
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Contact: Mulltilingual Team
  • Telephone: 01 5394600

Job Description

Role:  German - speaking customer service agent

Location: Dublin

Salary: €34200 (incl LA) + bonus + relocation package (up to €800)

Benefits (after one year in the company):  Pension, education assistance, disability benefit, employee discounts, bike to work scheme, annual leave, maternity / paternity leave, subsidized healthcare.

 

Work hrs: Mon – Fri

  • Onsite training (circa 2 months) 
  • Hybrid model: Once the training has been successfully completed: min 1 week onsite per month. (subject to change at some stage in the future) 

 

Responsibilities:

  • Provide excellent customer service by promptly responding to customer inquiries via phone, email, and chat
  • Assist customers with product information, placing orders, and resolving any issues or complaints
  • Process customer returns and exchanges, ensuring a seamless experience for our customers
  • Maintain accurate records of customer interactions and transactions in the CRM system
  • Collaborate with other departments, such as sales and shipping, to ensure timely and efficient resolution of customer inquiries
  • Stay up-to-date with product knowledge and industry trends to better assist customers

 

Requirements:

  • Fluent in German and English
  • Excellent verbal and written communication skills
  • Strong problem-solving skills and the ability to handle irate or difficult customers
  • Detail-oriented and able to efficiently manage multiple tasks and prioritize workload
  • Ability to work in a team-oriented environment and contribute to a positive and supportive work culture