Role: German - speaking customer service agent
Start date: 7th April and 5th May
Location:Dublin
Salary: €34200 (incl LA) + bonus + relocation package (up to €800)
Benefits(after one year in the company): Pension, education assistance, disability benefit, employee discounts, bike to work scheme, annual leave, maternity / paternity leave, subsidized healthcare.
Work hrs:Mon – Fri
- Onsite training (circa 2 months)
- Hybrid model: Once the training has been successfully completed: min 1 week onsite per month. (subject to change at some stage in the future)
Responsibilities:
- Provide excellent customer service by promptly responding to customer inquiries via phone, email, and chat
- Handle inbound billing inquiries via phone and email in fluent German and English.
- Investigate and resolve billing discrepancies, credit notes, and payment issues.
- Maintain accurate records of customer interactions and transactions in the CRM system
- Collaborate with other departments, such as sales and shipping, to ensure timely and efficient resolution of customer inquiries
- Stay up-to-date with product knowledge and industry trends to better assist customers
Requirements:
- Fluent in German and in English
- Excellent verbal and written communication skills
- Strong problem-solving skills and the ability to handle irate or difficult customers
- Detail-oriented and able to efficiently manage multiple tasks and prioritize workload
- Ability to work in a team-oriented environment and contribute to a positive and supportive work culture