Role: German-speaking Customer service agent
Location: Dublin 24
Model: Hybrid
Salary: €27970 p/a (€27220 base + LA €750) + yearly bonus (circa €450) + relocation package (up to €800)
Benefits: Pension, education assistance, disability benefit, employee discounts, bike to work scheme, annual leave, maternity / paternity leave, subsidized healthcare
Work hrs: Mon – Fri (Onsite training, option to work remotely during the pandemic period)
Main tasks:
- Respond to customer’s emails
- Assisting customers over the phone in a timely and professional manner.
- Management and resolve customer complaints
- Research, identify and resolve customer complaints using applicable systems
- Transfers calls to appropriate departments when required
- Document all call information according to standard operating procedures
- Follow up customer calls where necessary
- Complete call logs and reports
- Administrative tasks
- Other duties as assigned
Requirements:
- Fluent German and English
- Previous customer service experience is a big plus however, candidates with no customer service background will also be considered as full training is provided
- Good IT skills