German-speaking Customer service agent Hybrid

  • Job Reference: VACDUB2421
  • Date Posted: 11 May 2022
  • Recruiter: EXEC Search
  • Location: Dublin, County Dublin
  • Remote Working: Some remote working possible
  • Salary: €28,000 to €28,450
  • Bonus/Benefits: benefits + relocation
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Contact: Mulltilingual Team
  • Telephone: 01 5394600

Job Description

Role:   German-speaking Customer service agent

Location: Dublin 24

Model: Hybrid

Salary: €27970 p/a (€27220 base + LA €750) + yearly bonus (circa €450)  + relocation package (up to €800)

Benefits:  Pension, education assistance, disability benefit, employee discounts, bike to work scheme, annual leave, maternity / paternity leave, subsidized healthcare

Work hrs: Mon – Fri (Onsite training, option to work remotely during the pandemic period) 

Main tasks:

  • Respond to customer’s emails
  • Assisting customers over the phone in a timely and professional manner.
  • Management and resolve customer complaints
  • Research, identify and resolve customer complaints using applicable systems
  • Transfers calls to appropriate departments when required
  • Document all call information according to standard operating procedures
  • Follow up customer calls where necessary
  • Complete call logs and reports
  • Administrative tasks
  • Other duties as assigned

Requirements:

- Fluent German and English
- Previous customer service experience is a big plus however, candidates with no customer service background will also be considered as full training is provided
- Good IT skills