German speaking Customer service agent role

  • Job Reference: VAC 0098921211
  • Date Posted: 30 September 2020
  • Recruiter: EXEC Search
  • Location: Dublin, County Dublin
  • Salary: €25,000 to €27,000
  • Bonus/Benefits: benefits + relocation
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Contact: Mulltilingual Team
  • Telephone: 01 5394600

Job Description

German speaking Customer service agent

Salary: €26K p/a

Relocation package of up to €800

Flexi benefit: €500

Benefits: Pension, education assistance , disability benefit, employee discounts, bike to work scheme, annual leave, maternity / paternity leave, subsidized healthcare

Work hrs: Mon – Fri

Main tasks:

- Respond to customer’s emails
- Assisting customers over the phone in a timely and professional manner.
- Management and resolve customer complaints
- Research, identify, and resolve customer complaints using applicable systems
- Transfers calls to appropriate departments when required
- Document all call information according to standard operating procedures
- Follow up customer calls where necessary
- Complete call logs and reports
- Administrative tasks
- Other duties as assigned

Requirements:

- Fluent German and English
- Previous customer service experience is a big plus however candidates with no customer service background will also be considered as full training is provided
- Good IT skills