German speaking Customer service agent role

  • Job Reference: VACDM47
  • Date Posted: 26 February 2021
  • Recruiter: EXEC Search
  • Location: Dublin, County Dublin
  • Salary: €25,000 to €26,500
  • Bonus/Benefits: benefits + relocation
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Contact: Mulltilingual Team
  • Telephone: 01 5394600

Job Description

German speaking Customer service agent

Salary: €24800K + bonus (€3500 in total within first 21 months)

Benefits: Pension, education assistance , disability benefit, employee discounts, bike to work scheme, annual leave, maternity / paternity leave, subsidized healthcare

Relocation package: YES (up to €800) 

Work hrs: Mon – Fri

Main tasks:

- Respond to customers' emails
- Assisting customers over the phone in a timely and professional manner.
- Research, identify, and resolve customer complaints using applicable systems
- Transfers calls to appropriate departments when required
- Document all call information according to standard operating procedures
- Follow up customer calls where necessary
- Complete call logs and reports
- Administrative tasks
- Other duties as assigned

Requirements:

- Fluent German and English
- Previous customer service experience is a big plus however candidates with no customer service background will also be considered as full training is provided
- Good IT skills