German speaking Customer service agent role

  • Job Reference: VACDM Dub011
  • Date Posted: 4 March 2021
  • Recruiter: EXEC Search
  • Location: Dublin, County Dublin
  • Salary: €28,000 to €28,400
  • Bonus/Benefits: benefits + relocation
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Contact: Mulltilingual Team
  • Telephone: 01 5394600

Job Description

Role:                German speaking Customer service agent

Location:         Dublin

Salary:             €27200 base + bonus (€28400  p/a)relocation package of up to €800

Benefits:          Pension, education assistance, disability benefit, employee discounts, bike to work scheme, annual leave, maternity / paternity leave, subsidized healthcare

Work hrs: Mon – Fri

Main tasks:

  • Respond to customer’s emails
  • Assisting customers over the phone in a timely and professional manner.
  • Management and resolve customer complaints
  • Research, identify, and resolve customer complaints using applicable systems
  • Transfers calls to appropriate departments when required
  • Document all call information according to standard operating procedures
  • Follow up customer calls where necessary
  • Complete call logs and reports
  • Administrative tasks
  • Other duties as assigned


- Fluent German and English
- Previous customer service experience is a big plus however candidates with no customer service background will also be considered as full training is provided
- Good IT skills