German speaking Customer service specialist REMOTE

  • Job Reference: VACDM41
  • Date Posted: 25 February 2021
  • Recruiter: EXEC Search
  • Location: Dublin, County Dublin
  • Salary: €33,000 to €35,000
  • Bonus/Benefits: benefits
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Contact: Mulltilingual Team
  • Telephone: 01 5394600

Job Description

Role: Customer service specialist – German desk 

Location: Ireland (REMOTE) 

Salary: DOE (Up to €35K p/a) + shift allowance 

Benefits: Healthcare, private pension contribution, 25 days AL, Laptop

Requirements:

  • Fluent German and English
  • Previous customer service experience
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Excellent communication skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Appropriate remote work set-up with high-speed internet connection

 

Responsibilities:

  • Build and maintain strong relationships with company clients
  • Maintaining a positive and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels (email, phone, chat)
  • Handle customer complaints, provide appropriate solutions and alternatives
  • Follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Communicating and coordinating with colleagues as necessary