What’s on offer!
Salary: €22K p/a + bonus
Benefits: Free Shuttle bus service, travel to work scheme, gym membership (only €60 per year!), free staff parking, career Path Ladder, healthcare insurance, holiday pay, quarterly activities (ie: Go-Karting, Bowling, Cinema trips) and many more!
Flight to Dublin fully paid for by the company and 5 nights accommodation including breakfast.
- Providing the customer with a solution through information gathering, analytical trouble shooting and query research, or to route or escalate the contact to the appropriate resolution group.
- To log, validate and diagnose customer issues on the full range of products and applications supported on the customer site.
- Escalation and management of contacts to agreed service levels. Interaction with service desk colleagues to attain service desk SLA.
- Excellent attendance and punctuality are required as well as adhering to all company policies and procedures.
Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers preferably within an international company. Previous contact centre experience is desirable, but not essential. Fluent German language skills is a must