German speaking technical support

  • Job Reference: TSGERMAN1
  • Date Posted: 12 December 2019
  • Recruiter: Lingo Recruitment
  • Location: Dublin, Ireland
  • Salary: On Application
  • Bonus/Benefits: Free Shuttle bus service, travel to work scheme, gym membership & More
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Contact: Frank Ferguson
  • Email: hello@lingo.eu
  • Telephone: +353 1 5394600

Job Description

What’s on offer!

Salary: €22K p/a + bonus 

Benefits: Free Shuttle bus service, travel to work scheme, gym membership (only €60 per year!), free staff parking, career Path Ladder, healthcare insurance, holiday pay, quarterly activities (ie: Go-Karting, Bowling, Cinema trips) and many more!

Relocation package:

Flight to Dublin fully paid for by the company and 5 nights accommodation including breakfast.

Responsibilities:

  • Providing the customer with a solution through information gathering, analytical trouble shooting and query research, or to route or escalate the contact to the appropriate resolution group.
  • To log, validate and diagnose customer issues on the full range of products and applications supported on the customer site.
  • Escalation and management of contacts to agreed service levels. Interaction with service desk colleagues to attain service desk SLA.
  • Excellent attendance and punctuality are required as well as adhering to all company policies and procedures.

Experience:

Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers preferably within an international company. Previous contact centre experience is desirable, but not essential. Fluent German language skills is a must