German speaking Technical Support representative

  • Job Reference: VACDMIT11112D
  • Date Posted: 22 January 2025
  • Recruiter: EXEC Search
  • Location: Donegal, County Donegal
  • Salary: €35,000 to €37,000
  • Bonus/Benefits: benefits + relocation
  • Sector: I.T. & Communications
  • Job Type: Hybrid
  • Contact: Mulltilingual Team
  • Telephone: 01 5394600

Job Description

Are you passionate about problem-solving and providing excellent customer service? We are seeking a friendly and customer-oriented German speaking Technical Support representative to join our client based in Co. Donegal. As a Technical Support representative, you will be responsible for assisting customers with their technical issues, providing solutions, and ensuring their satisfaction with our products and services.

Responsibilities:

  • Respond to customer inquiries and provide technical assistance via phone, email (mainly in German) 
  • Diagnose and troubleshoot technical issues, both hardware and software related
  • Guide customers through problem-solving steps and provide solutions
  • Escalate complex technical issues to the appropriate team members for resolution
  • Keep accurate records of customer interactions and relevant information
  • Assist in creating and updating technical documentation for our products
  • Collaborate with cross-functional teams to improve our products and services

Requirements:

  • High school diploma or equivalent, Bachelor's degree preferred
  • Proven experience in a technical support role or similar customer service position
  • Strong knowledge of computer hardware, software, operating systems, and networks
  • Familiarity with troubleshooting techniques and tools
  • Excellent communication and customer service skills
  • Ability to prioritize and manage multiple tasks effectively
  • Attention to detail and strong problem-solving skills
  • Fluency in German and English

 

What's on offer: 

Salary: up to €37000 p/a 

Benefits: 

  • Private pension contribution
  • Private healthcare insurance
  • Life assurance and income protection
  • Cycle-to-work scheme
  • Gym membership discounts

 

Relocation package:

Up to €500 + the cost of transport to Ireland

Work model: Hybrid