German Speaking VIP Account Manager
Location: Malta (Central Region) – Hybrid Working Model
Sector: iGaming Operations
Key Responsibilities
- Portfolio Growth:Manage a high-value user base to retain and increase player lifetime value.
- 1-to-1 Service:Establish direct relationships with users, creating tailor-made offers for a personalized experience.
- Data Analysis:Monitor and analyze KPIs to identify patterns and trends within your portfolio.
- Market Insight:Evaluate industry trends to ensure offers and rewards stay competitive.
- Daily Support:Manage VIP expectations and queries regarding products, payments, and rewards.
Requirements
- Language:Fluent/Native level inGerman(written & spoken) and professional English.
- Experience:Minimum 2 years in iGaming Customer SupportOR1+ year in an iGaming VIP role.
- Skills:Strong negotiation and critical reasoning; ability to prioritize action items based on data.
Compensation & Benefits
- Salary:€30K-€33.5K p/a DOE
- Relocation Package:Comprehensive support includingpaid flightsandtemporary accommodationin Malta.
- Health & Wellness:Private health insurance and a monthlyGym Allowance.
- Flexibility:AHybrid Working Modeland a"Work From Anywhere"policy for part of the year.
- Office Culture:Weekly healthy snacks, regular team social events, and milestone celebrations.