Hebrew speaking Customer service agent REMOTE

  • Job Reference: VACDM0101321
  • Date Posted: 28 October 2022
  • Recruiter: EXEC Search
  • Location: Berlin
  • Remote Working: Some remote working possible
  • Salary: €2,375 Per Month
  • Bonus/Benefits: benefits
  • Sector: Call Centre / Customer Service
  • Job Type: Contract
  • Contact: Mulltilingual Team
  • Telephone: 01 5394600

Job Description

Role: Hebrew speaking Customer service agent

Duties:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries via phone, chat and email
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Upsell additional product features to existing customers
  • Identify, qualify and overcome customer objections
  • Use initiative to identifying trends and/or process improvements
  • Participate in on-going product training and process upskilling

Requirements:  

  • Fluency in written and spoken English and Hebrew 
  • Preferably 1 years’ experience in a customer service related field
  • Excellent communication and negotiation skills and confidence in dealing with customers
  • Strong analytical and problem solving abilities
  • Self-motivation to meet and exceed individual and team targets
  • General knowledge of social media and digital platforms
  • Ability to work individually and as part of a team

What’s on offer:

  • Monthly gross base salary €1775 + monthly gross project bonus €600
  • Quarterly performance bonus
  • AL: pro rata of 26 day

Work hrs: Mon – Fri office hrs