Help Desk Engineer - French desk - Azure REMOTE

  • Job Reference: VAC-BUFR1
  • Date Posted: 26 May 2020
  • Recruiter: EXEC Search
  • Location: Bucharest
  • Salary: On Application
  • Bonus/Benefits: benefits
  • Sector: Engineering
  • Job Type: Permanent
  • Contact: Lingo Recruitment
  • Telephone: .

Job Description

Role: Service Desk Engineer French desk 

Location: Bucharest, Romania (Option to work remotely) 

Salary: Neg (DOE) 

Responsibilities:

-        Assisting end users requiring technical assistance through emails and calls

-        Follow standard Service Desk operating procedures

-        Log all Service Desk tickets in the system

-        Become familiar with helpdesk policies and services

-        Serve as the single point of contact for Microsoft Office 365 Cloud Support issues

-        Develop technical knowledge of Microsoft Office 365 and other technologies as required

-        Take ownership and responsibility of an issues from start through to a successful resolution

-        Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

-        Other duties as assigned by the Service Manager

General Requirements

-        Good knowledge of Microsoft Office 365 / Microsoft Active Directory

-        Familiarity with the fundamental principles of ITIL/SLA

-        Fluent French, advanced English

-        1+ year’s work experience in a Service Desk environment

-        Certification required is MS – 100 / MS – 101

-        Friendly attitude

-        Good interpersonal skills and ability to work well with others and on you own initiative

-        Excellent oral and written communication skills

-        Ability to provide technical support over the phone

-        Good problem solving skills

-        Ability to handle constantly changing flow of traffic

-        Being able to handle stressful situations.

-        Ability to work with or without direct supervision.