Operations Manager

  • Job Reference: VACOPDUB
  • Date Posted: 23 September 2021
  • Recruiter: EXEC Search
  • Location: Dublin, County Dublin
  • Salary: On Application
  • Bonus/Benefits: benefits
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Contact: Mulltilingual Team
  • Telephone: 01 5394600

Job Description

Role: Operations Manager

Location: Dublin, Ireland (Remote to start, office-based at some stage when the pandemic period ends)

Salary: DOE + bonus + benefits

Business area: Trust and safety

Responsibilities

  • Ensure all operations are carried on in an appropriate, cost-effective way
  • Improve operational management systems, processes, and best practices
  • Drive KPI& SLA performance (ie: Quality, Productivity, Turn Around Time, Utilization)
  • Ensure excellent Client relationship is developed and maintained
  • Lead the teams to make sure they meet all targets
  • Provide staff with leadership and motivation

 

Requirements:

  • Proven work experience as Operations Manager or similar role – min 5 + years
  • Fluency in written and spoken English
  • Experience successfully leading customer relationships at management level
  • Experience in customer presentations and interactions at a senior level
  • Excellent ability to lead, engage, motivate and provide superior customer experience