Service Desk Engineer - Czech desk - Work remotely

  • Job Reference: VAC-Prague
  • Date Posted: 7 May 2020
  • Recruiter: EXEC Search
  • Location: Prague
  • Salary: €1,800 to €2,100 Per Month
  • Bonus/Benefits: benefits
  • Sector: I.T. & Communications
  • Job Type: Permanent
  • Contact: Lingo Recruitment
  • Telephone: .

Job Description

Role: Service Desk Engineer Czech desk (Microsoft Office 365) 

Location: Prague, Czech Republic

Net Monthly Salary (Net: total after taxes, and deductions) : Circa 45.555 CZK (Circa €1800)  


-        Assisting end users requiring technical assistance through emails and calls

-        Follow standard Service Desk operating procedures

-        Log all Service Desk tickets in the system

-        Become familiar with helpdesk policies and services

-        Serve as the single point of contact for Microsoft Office 365 Cloud Support issues

-        Take ownership and responsibility of an issues from start through to a successful resolution

-        Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

-        Other duties as assigned by the Service Manager

General Requirements

-        Good knowledge of Microsoft Office 365 / Microsoft Active Directory

-        Familiarity with the fundamental principles of ITIL/SLA

-        Fluent language skills in Czech.

-        1+ year’s work experience in a Service Desk environment

-        Certification required is MS – 100 / MS – 101

-        Friendly attitude

-        Good interpersonal skills and ability to work well with others and on you own initiative

-        Excellent oral and written communication skills

-        Ability to provide technical support over the phone

-        Good problem solving skills

-        Ability to handle constantly changing flow of traffic

-        Being able to handle stressful situations.

-        Ability to work with or without direct supervision.