Technical Support Spanish desk

  • Job Reference: VacDM44
  • Date Posted: 25 February 2021
  • Recruiter: EXEC Search
  • Location: Galway, County Galway
  • Salary: €30,000 to €35,000
  • Bonus/Benefits: benefits
  • Sector: I.T. & Communications
  • Job Type: Permanent
  • Contact: Mulltilingual Team
  • Telephone: 01 5394600

Job Description

Role: Technical Support (Remote during the pandemic period)

Location: Galway

Salary: DOE

Benefits: Healthcare, private pension scheme, 21 days AL

Responsibilities (not limited to):

  • Develop and maintain strong knowledge of the company products
  • Provide technical support via calls, emails or remote control
  • Diagnosing and fixing network problems and hardware or software issues
  • Troubleshooting
  • Keep customers updated on the status of their helpdesk issues
  • Monitor performance of installed software and hardware products
  • Escalating to the product development team where required
  • Provide training as needed
  • Keep a record of issues and faults along with solutions, for future reference.

Requirements:  

  • Fluent English and Spanish
  • Knowledge of PC networking hardware and software
  • Experience performing root cause analysis, replicate and test problems in multiple environments
  • Good knowledge of Windows 7 / 10 / Server 2012 and familiar with SQL / MS SQL server, databases
  • Familiar with Citrix
  • Experience performing root cause analysis, replicate and test problems in multiple environments
  • Excellent verbal and written communication skills