Workforce Manager

  • Job Reference: DUBWFM
  • Date Posted: 28 March 2022
  • Recruiter: EXEC Search
  • Location: Dublin, County Dublin
  • Remote Working: Some remote working possible
  • Salary: €70,000 to €80,000
  • Bonus/Benefits: benefits
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Contact: Mulltilingual Team
  • Telephone: 01 5394600

Job Description

Role: Workforce Manager

The successful candidate will be responsible for leading and managing Workforce Management and Business Intelligence Teams dedicated to a Global Company Account.

What’s on offer: up to €80K p/a

Bonus: up to 20%

Benefits: healthcare, pension, 24 days AL

Work Model: Hybrid

Location: Dublin

Requirements:

  • Min 2 years experience in a similar role
  • Must demonstrate ability to communicate effectively, both orally and in writing within all levels of Call Center staff.
  • Prior experience with system implementation and scoping
  • Proven experience in process improvement (LEAN or Six Sigma certification preferred)
  • Strong analytical skills and attention to detail.
  • Ability to effectively partner with various levels of management.
  • Ability to provide leadership, motivation, direction, development opportunities
  • Ability to build high performing teams
  • Proficient in the use of Microsoft Office applications including but not limited to Outlook, Internet Explorer, Excel, Word, PowerPoint, etc.
  • Experienced in managing vendor relations.